How to access a deceased person's Amazon account
Amazon runs bereavement through one email address, bereavement-support-cs@amazon.com. With a death certificate and the account's email or phone, the team will cancel subscriptions, stop recurring deliveries, and deactivate the account. Closing the account outright or getting account information requires estate papers: proof you are the legal representative plus your photo ID. No court order is required in most cases. Reviews typically take 7 to 21 days.
- Timeline: 7 to 21 days (Amazon, 2026)
- Court order needed: no
- Documents: Death certificate, Account email or phone number, Probate or executor documentation, Government photo ID
How do you access a deceased person's Amazon account?
- Check whether you can reach the account's email address or phone number. If you can, use Forgot password to reset it, sign in, and manage or close the account yourself. Amazon points families to this path first.
- If not, gather the death certificate and the email or phone number tied to the account. That alone is enough to stop the money: subscription cancellation, stopping recurring deliveries, and deactivating the account.
- For full closure or account information, add proof that you are the estate's legal representative (probate or executor documentation) and a photo of your government ID.
- If you do not know the account's email address, include an order number or a unique charge ID from a delivery package, confirmation email, or card statement so Amazon can locate the account.
- Email the packet to bereavement-support-cs@amazon.com. Amazon verifies the documents, acts on the request, and securely deletes the documents after validation.
What documents does Amazon require?
| Document | Notes |
|---|---|
| Death certificate | A copy; required for every bereavement request. |
| Account email or phone number | If unknown, an order number or unique charge ID from a package, confirmation email, or statement lets Amazon locate the account. |
| Probate or executor documentation | Only for account closure, changes, or account information; not needed to stop subscriptions and deliveries. |
| Government photo ID | Of the requester (passport, driver's license, or ID card), for authorized-representative requests. |
How long does it take, and what does it cost?
Amazon runs bereavement through one email address, bereavement-support-cs@amazon.com. With a death certificate and the account's email or phone, the team will cancel subscriptions, stop recurring deliveries, and deactivate the account. Closing the account outright or getting account information requires estate papers: proof you are the legal representative plus your photo ID. No court order is required in most cases. Reviews typically take 7 to 21 days. There is no process fee. The two-tier design works in the family's favor: a death certificate alone stops Prime, subscriptions, and recurring deliveries weeks before any probate paperwork exists. Send the money-stopping email first and the closure email later.
Amazon shares account details and takes most account actions only for the documented estate representative. Without estate papers, the bereavement team limits help to terminating subscriptions, stopping recurring deliveries, and deactivating the account. There is no bereavement phone line; everything runs through the one email address.